Refun

At Dermaluxxe Solutions, we strive to ensure optimum satisfaction with every purchase. If you are not completely happy with your order, we’re here to help.

Eligibility.
Time frame: Refund requests must be made within 3days of receiving your order.
Condition: Products must be unused, in their original package and accompanied by order number & e-receipt.

Exchanges/Returns/Refunds only apply in cases where products are damaged, defective or incorrectly delivered.

Exceptions: Consumable cosmetic/personal care products are nonrefundable final sale items. Digital e-books are also ineligible unless incorrectly delivered.

How To Request A Refund.
Contacts Us:

Mail – customerservice@dermaluxxe.com.ng

Call/WhatsApp – +2347062095478

You can also DM us on Instagram.

Provide Details: Order number, product details, reason for return with picture/video evidence.

Processing:
Once we receive your claim, we will approve or deny within 2 working days.
Approved refunds will be processed to the original payment account within 5 working days.

Return/Exchange Shipping: We bear the cost of shipping if the problem was due to our error, eg: wrong item shipped. If not, customers bear the cost.

Original shipping fees are non-refundable as they are remitted to delivery boys.